We want to be sure you are satisfied with your custom-made order. If for some reason something is not right please take a moment to read through our Cancellation, Refund, and Returns Policies.
Cancellation Policy – (24 hours)
Once you have placed your order, you will have 24 hours to cancel your order with no questions asked. Please contact us at: firstname.lastname@example.org.
If after the 24-hour period you would like to cancel your order, we will try our best to cancel it, if it has not been shipped out. We cannot guarantee successful cancellation after the 24-hour time period.
A tracking number will be sent to you after the order has been shipped out.
Damaged or Defective item(s)
If your item is damaged or defective, take a picture of your item and email it to: email@example.com. We will replace the item and send you another one at no additional costs.
All damaged or defective claims must be submitted no later than 30 days after the estimated delivery date to be eligible for replacement and or refunds.
If for some reason you are dissatisfied with your item, you can send it back within 14 days upon receiving it. We will issue a full refund once we have received and assessed the item.
For the item to be eligible for a return, it must be unused, in the same condition that you received it, and must be in the original packaging.
To complete your return, we require a receipt or proof of purchase (original email preferred), picture of the item, and a description of the issue with the order/item.
Please note that if you choose to send back your order, the cost of shipping is the sole responsibly of the.
Make sure that you receive a confirmation email before sending back the item.
To submit a return request, email: firstname.lastname@example.org.
Any claims for damaged or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
Reasons for Refunds or Returns
- Address submitted is incorrect or incomplete: Ineligible for refund. If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed the updated address from you.
- Damaged or Defective item: If your item is damaged or defective, take a picture of your item and email it to: email@example.com. We will replace the item and send you another one at no additional costs. Alternatively, you can request a refund within 30 days of purchase.
- Dissatisfaction with item: If for some reason you are dissatisfied with your item, you can send it back within 14 days upon receiving it. We will issue a full refund once we have received and assessed the item. For more information on the steps please read our Return Policy above.
- My item did not arrive: Sometimes there might be unforeseen circumstances with regards to shipping (item may be lost in transit or may be delayed by other factors out of our control). If your order does not arrive within 60 days, we can resend your item or refund your order. Due to Covid-19, there might be additional delays.
- Tracking Information – Items is lost: We will Refund or Resend the order.
- Tracking information – Return to sender: If the customer was unavailable when the item was delivered, or if the customer was unavailable when the item was delivered, or if incorrect details were provided, we can only provide a partial refund.
- We do not refund orders for buyer’s remorse.
- We do not refund gift cards and they never expire.
- Exchanges: If you need to exchange an item, please send your request to firstname.lastname@example.org.
- Shipping costs on returned items: You will be responsible for shipping costs on returned or exchanged items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Shipping on damaged or defective items will be covered by BOOMSKIZ.com.
How long will the Refund process take?
Once a refund is approved, it will be processed, and a credit will automatically be applied to your credit card or the original method of payment. The processing time might differ, depending on your payment merchant but it should take 7 to 10 business days.
Please contact us at email@example.com if you have any questions.
To place a refund request, email us at: firstname.lastname@example.org and provide us with the following information:
- Order number
- Email used while checking out
- Full name (first & Last Name)
- Situation: Does your case fall under one of the above reasons for Refund or Return? Provide a describe as to the issue with your order
- Damage/ defective items: provide a photo of your item
Please wait for a reply from our support team for further instructions before you return anything.