Why we choose to work with fulfillment partners?
Sustainable fashion is the future! That is why BOOMSKIZ® Apparel is taking steps to make sure we are part of the movement. We only produce items when we get an order, avoiding textile waste from overproduction. Our printing partner's state-of-the-art printing tech creates almost no wastewaters and uses less energy.
To learn more about our Sustainability and Responsibilities click here.
BOOMSKIZ® Apparel products are made to order. We take approximately 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel products (hats etc.). Then you should add shipping times on top of that. Speed and price depend on product type and destination.
Here is how we ship your orders:
Fulfillment – On average it takes 2-7 business days to create your products and to fulfill your order.Shipping – The average shipping time is 5 business days depending on the delivery destination. International orders will have longer shipping times (5-20 business days).Delivery – Once your order is fulfilled and shipped out, it’s delivered to the address you provided.
97.66% of our orders are shipped within 5 business days of fulfillment. More than half of our orders are shipped within 3 business days or less after fulfillment.
We do not ship on Saturdays, Sundays, or U.S. Holidays. We will do all that we can to ensure your order is delivered on time. BOOMSKIZ® Apparel cannot be held responsible for conditions beyond our control such as weather, natural disasters, pandemics, service interruptions, etc.
While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; this responsibility is that of the carrier.*Due to Covid-19, time of season, and possible supply disruptions world-wide, times may vary.
What countries do you ship to?
We ship to most countries around the world. You can expect shipping to be fastest in the main markets we serve, such as the United States, Canada, Europe, and Australia.
For a list of countries, we ship to, click here.
Currently we do not ship to Cuba, Iran, Crimea, Syria, and North Korea. When you check out in your cart, if you do not see shipping options, we do not ship to your country or area.
What are your shipping rates and options?
All our rates are carrier-calculated real-time rates.
Here are our live rate shipping options
Standard - (3-4 business days in the US, 6-12 business days in Canada, 5-20 business day internationally). This option is FREE on all orders over $99USD.Standard DDP – CANADA ONLY (3-5 business days after fulfillment, the delivery duty is paid)Overnight - US ONLY (next day delivery in the US)Express - (1-3 business days in the US, Canada, and internationally)
You have the option to pay for faster shipping options (Standard DDP, Overnight (US only, and Express).
Shipping rates are calculated in real-time during the checkout process and they vary depending on the product, weight, dimensions, amount and final destination. You will see the shipping costs once you enter your addresses at checkout.
Do you offer shipping with tracking?
Yes, all BOOMKSIZ® shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.
You will receive an automated email containing the tracking number after your order is shipped out. Please allow 24hours for the link to become active.
Do I need to pay for custom fees? – International customers
*Customs Fees Notice
The majority of our products ship from the United States. Shipments outside of the USA may incur customs fees and taxes, depending on destination country. Although charges are not always incurred, assessment of duties and taxes will vary depending on your order value, country limits, and other factors.
All international customers are responsible for all customs fees assessed by their respective countries which are additional costs not included in our online prices.
More information can be obtained by contacting your local customs office.
Efficient shipping
Around 78% of our orders are ordered in the same region we fulfill them. Working with our fulfillment partners close to where our customers are is good for our business and the planet. Our fulfillment partners are strategically placed to allow for faster shipping times and lower shipping costs, as well as reduces the CO2 emissions produced when transporting your order.
Our fulfillment partners make BOOMSKIZ® Apparel products in the following countries & locations:
North America - USA - Charlotte, North Carolina & Los Angeles, California & Canada – Toronto, Ontario.
Other locations: Mexico, Latvia, Spain, and fulfillment partners in Australia and Japan.
How do I make changes to my order details?
You have 24 hours after placing your order to make changes. To do so, please contact us via email at: info@boomskiz.com.
I did not receive an order confirmation email, what do I do?
Please ensure that you have correctly entered your email address when you placed your order. If your email address is correct, please check your SPAM folder. If you still cannot find the confirmation email, please contact us via email at: info@boomskiz.com.
Why have I only received part of my order?
If you have ordered multiple items, they may arrive in different packages. For example, t-shirts, hats, accessories may be fulfilled from different facilities within the same region. This is done to reduce costs for you without having to pay high taxes/ premiums to get your items.
This does not change what you are charged for shipping at the time of placing your order. Please allow some time for all of your items to arrive.
If you have concerns with regards to your order, please contact us via email at: info@boomskiz.com.
I did not receive my order, what do I do?
If you did not receive your order within the estimated time, please read through the following information before you contact us.
To ensure that your package is delivered on time, first check your shipping confirmation and check that you have entered the correct address. (double check that you have filled in the correct information including the proper abbreviations, and postal/zip codes entered properly). We do not take responsibility for incorrect shipping information.
If the shipping address was correct, get in touch with us via email at: info@boomskiz.com. We will check with the shipping carrier to find out what happened.
If you refuse any shipments from BOOMSKIZ® Apparel, you may not be eligible for a full refund. All shipping charges are non-refundable.
If your tracking information states that your package was delivered and you have not received it, please check with your local postal office to see if your package is there. We do not take responsibility for packages that state the package has been delivered.
We do not issue refunds for packages that state being delivered.
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
I need more help; how do I contact you?
Please email us at info@boomskiz.com for all other inquiries.
Please allow up to 24 hours for a response. You will always get a faster response Monday to Friday between 10am and 5pm MT (Mountain standard time).
We want to be sure you are satisfied with your custom-made order. If for some reason something is not right please take a moment to read through our Cancellation, Refund, and Returns Policies.
Cancellation Policy – (24 hours)
Once you have placed your order, you will have 24 hours to cancel your order with no questions asked. Please contact us at: info@boomskiz.com.
If after the 24-hour period you would like to cancel your order, we will try our best to cancel it, if it has not been shipped out. We cannot guarantee successful cancellation after the 24-hour time period.
A tracking number will be sent to you after the order has been shipped out.
Damaged or Defective item(s)
If your item is damaged or defective, take a picture of your item and email it to: info@boomskiz.com. We will replace the item and send you another one at no additional costs.
All damaged or defective claims must be submitted no later than 30 days after the estimated delivery date to be eligible for replacement and or refunds.
Return Policy
If for some reason you are dissatisfied with your item, you can send it back within 14 days upon receiving it. We will issue a full refund once we have received and assessed the item.
For the item to be eligible for a return, it must be unused, in the same condition that you received it, and must be in the original packaging.
To complete your return, we require a receipt or proof of purchase (original email preferred), picture of the item, and a description of the issue with the order/item.
Please note that if you choose to send back your order, the cost of shipping is the sole responsibly of the.
Make sure that you receive a confirmation email before sending back the item.
To submit a return request, email: info@boomskiz.com.
Refund Policy
Any claims for damaged or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
Reasons for Refunds or Returns
Address submitted is incorrect or incomplete: Ineligible for refund. If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed the updated address from you.Damaged or Defective item: If your item is damaged or defective, take a picture of your item and email it to: info@boomskiz.com. We will replace the item and send you another one at no additional costs. Alternatively, you can request a refund within 30 days of purchase.Dissatisfaction with item: If for some reason you are dissatisfied with your item, you can send it back within 14 days upon receiving it. We will issue a full refund once we have received and assessed the item. For more information on the steps please read our Return Policy above.My item did not arrive: Sometimes there might be unforeseen circumstances with regards to shipping (item may be lost in transit or may be delayed by other factors out of our control). If your order does not arrive within 60 days, we can resend your item or refund your order. Due to Covid-19, there might be additional delays.Tracking Information – Items is lost: We will Refund or Resend the order.Tracking information – Return to sender: If the customer was unavailable when the item was delivered, or if the customer was unavailable when the item was delivered, or if incorrect details were provided, we can only provide a partial refund.We do not refund orders for buyer’s remorse.We do not refund gift cards and they never expire.Exchanges: If you need to exchange an item, please send your request to info@boomskiz.com.Shipping costs on returned items: You will be responsible for shipping costs on returned or exchanged items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Shipping on damaged or defective items will be covered by BOOMSKIZ.com.
How long will the Refund process take?
Once a refund is approved, it will be processed, and a credit will automatically be applied to your credit card or the original method of payment. The processing time might differ, depending on your payment merchant but it should take 7 to 10 business days.
Please contact us at info@boomskiz.com if you have any questions.
Refund Process
To place a refund request, email us at: info@boomskiz.com and provide us with the following information:
Order numberEmail used while checking outFull name (first & Last Name)Situation: Does your case fall under one of the above reasons for Refund or Return? Provide a describe as to the issue with your orderDamage/ defective items: provide a photo of your item
Please wait for a reply from our support team for further instructions before you return anything.
